www.thepalaceonwheels.org website is a part of 'Travelogy India Private Limited' All payments related to train tours and services should be in the name of 'Travelogy India Private Limited' only

Palace on Wheels

A Website of Travelogy India Pvt. Ltd.

Terms and Condition

Terms & Conditions

  • 10% surcharge is applicable during Christmas and New Year departures.
  • Goods & Service Tax (GST) will be charged extra as per the Government Rule.
  • 50% of the adult tariff will be charged for the children between 05-12 years of age
  • Children up to the age of 5 years will be complimentary; however, it will be in the same cabin..
  • The INR (Indian Rupees) tariff will be applicable for the guests having any one of these Indian Indentity proof (Passport/Voter ID/Aadhaar/Pan Card, OCI, PIO card).

Fare Includes

Fare Doesn't Includes

  • Tariff does not include Liquor, Tips, Laundry services, Telephone calls, Video camera fees and any other items of personal nature.

 

Booking Policy :

Cancellation Policy :

  • 10% of ticket value shall be deducted on cancellation between 120 to 90 days before the travel date.
  • 25% of ticket value shall be deducted on cancellation between 89 to 60 days before the travel date.
  • 50% of the ticket value shall be deducted on cancellation around 59 to 30days before the travel date.
  • No refund shall be admissible in case the booking is cancelled within 29 days before the departure date.
  • On cancellation of booking Suo-moto by Operator 100% of the fund deposited (without any kind of additional charges/claims) will be refunded.
  • However, Operator will not be liable for any refund or compensation for any services such as pre/post accommodation, airline tickets, and excursions etc. that have been booked by the guest and/or their Travel Agent.
  • Operator, under information to RTDC reserves the right to cancel the tour/trips at any given point of time to whatsoever reasons, 100% of received amount will be refunded in such cases.
  • Operator will review and apprise the agents of such instances 60days prior to departure in case of low occupancy. Operator has the right to cancel the departure upto 30days prior and inform the agents or individuals of such bookings.
  • The minimum occupancy defined is of 50% to run the operations, i.e.17cabins.

No show/ En route termination of tour/amendment :

  • No Show - In case of No Show / Non-arrival of the guest, refund or adjustment for future travel will not be applicable. The whole amount shall be treated as forfeited.
  • En route termination of tour - In case of En route termination of tour by the guest, for any reasons refund or adjustment for future travel will not be applicable. The amount for unused portion of the tour shall be treated as forfeited.
  • Amendment - Is only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem's (this needs to be supported by doctor's certificate) and is subject to availability. No refunds are possible and every case will be decided on merits on a case to case basis. No amendment will be permissible in case of booking of groups or complete train.

 

Enquire Now